Shipping & Returns

Shipping and Delivery - Shipping costs

Your shipping costs are based on weight, and will be displayed on the order summary on this website before you confirm your order. This amount will be payable by you in addition to the price, including taxes, of the goods ordered.

Shipping charges are non-refundable.

International customers: please email us at hello@gate57.com for a shipping estimate.

Deliveries outside Canada please note:  Any and all duties will be your responsibility and will be determined by the customs department in accordance to the laws in each specific region.

 

Delivery Time - Time required for delivery     

Orders are processed within 1-2 business days, and are sent via Standard Canada Post delivery (2 business days within Toronto, 3 business days within Ontario, 4 business days nationally) unless otherwise requested:

Delivery Time - Delay

You must report any failure to deliver or late delivery exceeding fourteen (14) business days to our customer service as soon as possible, ideally within 30 days of your order date.

You should check that your shipment is correct on delivery. If there are any discrepancies in your order when the products are delivered to you, you should note the nature of the potential discrepancy (e.g., open package, damaged goods, etc.) by hand, if possible, on the delivery notice, and sign.

If the goods do not conform to your order or you are not satisfied with them, you may return them, exchange them or request a refund according to the terms and conditions contained in the section entitled "Refund Policy".

Gate 57 shall not be responsible or liable for any delivery or return delays, interruptions, sabotage, interference or failures that are caused (whether directly or indirectly) by any cause, event, or circumstance that is outside of Gate 57's influence or control, such as (without limitation) any labour unrest (strikes, lock-outs or otherwise), civil unrest, third party criminal conduct, pandemic, terrorism, natural disasters, extreme weather, or accidents.

If you need to cancel or make any changes to your order prior to its preparation for shipment, please contact us at hello@gate57.com during business hours for assistance. Once an order has been prepared for shipment, it is not possible to edit billing or shipping details, combine orders or add additional products to an existing order.